Call Us:Sun-Fri(Chinese holiday Excepted)EST 21:30-6:00

3F, Building 9, Intime city, No.1999, Yizhou Avenue, Tianfu 4th Street ,Hi-tech Zone, Chengdu, China (THIS ADDRESS IS UNAVAILABLE FOR PACKAGE RETURN)
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Common Payment Problems


In the vast majority of cases customer payments go through without any disruptions. However, sometimes problems occur that are out of our hands or our fraud prevention team may need more information.


Here are some common problems that could occur when completing the payment:


Credit Card


Credit card no. is incorrect: Please take care when entering your information


Credit card security code is incorrect: This is the 3 digit code on the back of your card. Please pay special attention to inputting this correctly


Insufficient funds/ credit limit exceeded: Double check your account balance before you purchase to avoid this problem.


Contact your bank: Your credit card payment may have been stopped if you have made a lot of purchases in a short period of time or if your bank does not accept international transfers. Please contact your bank to resolve these issues. If you are still having problems please contact our customer service team or try a different payment method.



Western Union & Bank Wire Transfer


- Follow our detailed instructions: Please double check you have followed our detailed instructions here -

If you are still having problems contact our customer service team.



When you are short of fund to pay for your order, Milanoo is now available with new Paypal transanction function, Paypal Credit, a credit line that can be used for PayPal purchases.

PayPal Credit helps you with flexible payment options allowing you to pay over time, this financing options mean you can buy with the power to pay as you choose and still enjoy the security and reliability of PayPal.

Easy Payments with PayPal Credit lets you get what you want, when you want it, and budget your payments as you go. You choose the monthly payment amount and length of time that works for you, so you can pay with peace of mind. We’ll notify you when each monthly payment is due, so all that’s left to do is enjoy your purchase.

Check the related funtion logo at Milanoo shopping cart to know more.


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