We know there may be some situations that make you have to cancel your order. If your order is unpaid, you can easily cancel your order by yourself. About the cancellation method, please refers to "How to cancel my unpaid order?"

However, we will process the order as soon as payment is received and all of our products are made to order. If the production has begun, we need to deduct labor and material costs.

For orders in processing status, we need to deduct labor and material costs. please refer to the information for refund details( our cancellation policy outlines the refund amounts based on the timing of your request): 

• If you want to cancel your order within 24 hours after the payment, you will be available for a full refund;

  
  

• Cancellation within 24 to 72 hours: you will get a refund of 50% of the item price and the full shipping cost;

  
  

• Cancellation within 72 to 120 hours: you will get a refund of 30% of the item price and the full shipping cost.

  
  

• Cancellation beyond 120 hours: you will get a shipping cost only

  
  

• Once your order has been shipped, it can no longer be canceled, but you can start the Return & Exchange process. If you purchase a 24 hours quick shipping item, we may not be able to cancel the order, because once you place the order, our warehouse will hand over the package to the shipping company as soon as possible.

If you would like to cancel your order, please contact us directly. Our team will assist you with the cancellation process promptly.