Call Us:Sun-Fri(Chinese holiday Excepted)EST 21:30-6:00

Phone:
+86-28-6391-6928
+86-28-6391-6929
+86-28-6391-6930
Fax:
+86-28-853-153-89
Address:
3F, Building 9, Intime city, No.1999, Yizhou Avenue, Tianfu 4th Street ,Hi-tech Zone, Chengdu, China (THIS ADDRESS IS UNAVAILABLE FOR PACKAGE RETURN)
ZIP code:
610094
Why haven’t I received my package yet?

The Shipping time is not the Total time.

Total time (Expected) = Processing time (Expected) + Shipping time (Expected)

The shipping time is only an estimated time that based on past experience. It does not mean that we promise that the package will be delivered within this time. Please kindly know that the international shipping time will be different due to bad weather, flight delays, long customs clearance time, etc. These are beyond our control.

If your package is still in the normal time frame, please be patient. You can check the shipping status of the package by entering the tracking number (The tracking number will be displayed at the order details page or the shipping notification email.) at the following website:

https://www.17track.net/en

If the shipping status of your package has not been updated for a long time or an abnormality has occurred. Please contact the shipping company or contact us to confirm the situation.


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