1. Return application must be submitted within 14 days from the date of receipt of the package. If application exceeds 14 days we will not be able to accept your request.
2. After receiving your Return & Exchange application, our customer service will contact you. Please check and reply e-mail timely. If there is no reply within 7 days, Return & Exchange Application will be closed automatically and unable to continue return process.
3. Products with custom made, disposable, swimsuits, close-fitting lingerie and underwear, pet supply, used and damaged are unavailable for return. Electronic products such as drones and mobile phones and products with sealed packaging will not be returned once opened.
4. Please make sure return of goods must be unused, unwashed, unmodified, with tags and packaging. Accessories must be returned together.
5. Return address isn't the company address on Milanoo website. Our customer service will provide you a return address and a RMA number after return authorized.
6. After receiving the return address and RMA number, please return the parcel within 7 days and inform us of the return logistics number. Otherwise, the Return & Exchange Application will be automatically closed and unable to continue return process. Please make sure to remark the RMA number on outside of parcel when return. If the parcel is returned to other address or without RMA number on outside packaging, we cannot refund or exchange.
7. Please use Post Office when returning goods. If we fail to receive return parcel for returning through other carriers, buyer needs to undertake the loss.
8. Return and reship cost is on buyer, freight collect isn't acceptable.
9. We shall charge a certain amount restocking fee on each returning merchandise. Wedding Dresses, Wedding Party Dresses, Special Occasion Dresses and Groom Wear: 20% restocking fee. Rest of Merchandise: 15% restocking fee. (The percentage of the amount for the deduction is alterable based on the situation.)
1. Since it is a manual measurement, the physical size may be slightly different from the size chart (Apparel Products: ±4cm for the bust, waist and hip size, ±2 cm for the item length and the sleeves length and so on).
2. Due to the shooting light and the screen setting, physical color may be slightly different from picture online.
3. Please notice some products may have odor, fading, spinning and wrinkle due to the feature of material, it is not a quality problem.
4. There may be a little stain in the production process of the product, which does not affect the use of the product.
5. It is possible that some clothing buttonholes do not open. Please cut it with scissors after it is received. Please do not cut the buttonhole beyond the border.
6. Accessories, colors, patterns, product details and so on may be slightly different from the pictures online due to different production batches.