Call Us:Sun-Fri(Chinese holiday Excepted)EST 21:30-6:00

Phone:
+86-28-6391-6928
+86-28-6391-6929
+86-28-6391-6930
Fax:
+86-28-853-153-89
Address:
3F, Building 9, Intime city, No.1999, Yizhou Avenue, Tianfu 4th Street ,Hi-tech Zone, Chengdu, China (THIS ADDRESS IS UNAVAILABLE FOR PACKAGE RETURN)
ZIP code:
610094
I want to cancel my order

 

  • Please note that Milanoo may offer corresponding policy or solution to customer’s inquiries based on different item processing mode (None-Tailor-Made①and Tailor-Made②).

  • All of our products can be cancelled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact us to cancel your order. Once your order has been shipped, it can no longer be cancelled.

  • Cancellation after payment

  •  

  • See the chart below for order cancellation policy:
  •  None-Tailor-Made①Tailor-Made②
    Within 24 hours
    after order payment
    Full refundFull refund
    24 hours-7days
    after order payment
    50% refund of the product purchase price, full refund of shipping cost40% refund of the product purchase price, full refund of shipping cost
    More than 7 days
    after order payment
    Refund of shipping cost onlyRefund of shipping cost only

    Please note that the deductions are for restocking/processing fees.

     

    ①. None-Tailor-Made: The size selecting from the existing size range or options displaying in corresponding item page is referred to Items in "None-Tailor-Made” mode.

    ②.Tailor-Made: The selecting of corresponding option named “Tailor-Made” which is displayed under the size column. Tailor made is available for your fill in different measurements to the corresponding size columns after selecting the related option.

  • Cancellation before payment

  •  

    2. Click on the order number that you would like to cancel.

     

    3. Click on “Cancel” and confirm that you want to cancel it.

     

    Notes:

    1. 24 hours quick shipping products do not provide cancellation service.
    2. Orders can’t be cancelled after shipping.

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