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3F, Building 9, Intime city, No.1999, Yizhou Avenue, Tianfu 4th Street ,Hi-tech Zone, Chengdu, China (THIS ADDRESS IS UNAVAILABLE FOR PACKAGE RETURN)
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Fraud Prevention

Here at Milanoo we believe it is our duty to protect our customers as much as we can from any type of credit card fraud. This is why sometimes we require a small amount of extra information and identity proof from you so we can 100% ensure it is a safe and secure transaction. This is quite common and there is no need to be alarmed.


In this case our fraud prevention team just requires the following information from you:


A copy of the front and back of your credit card (please ONLY display the first and last 4 numbers on the front of the card along with the expiry date. You can cover the 3 digit CV/ Security code on the back).


A copy of the front and back of your ID card or passport (You can cover the ID NO. or Passport NO.)


Please scan this information or send a photo to our customer service team via email.


Milanoo has a strict internal policy that ensures we will never use your information without your consent or hand it to third parties.

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