Call Us:Sun-Fri(Chinese holiday Excepted)EST 21:30-6:00

Phone:
+86-28-6391-6928
+86-28-6391-6929
+86-28-6391-6930
Fax:
+86-28-853-153-89
Address:
3F, Building 9, Intime city, No.1999, Yizhou Avenue, Tianfu 4th Street ,Hi-tech Zone, Chengdu, China (THIS ADDRESS IS UNAVAILABLE FOR PACKAGE RETURN)
ZIP code:
610094
How to provide evidence of a faulty item?



Please include evidence of the faults that you believe your items to have when you complete the Return & Exchange application. Below are guidelines to help you give us the correct evidence.

 

To provide evidence that the size/ measurements of your item are incorrect you must:

Hold a ruler to the areas of the product with the wrong measurements and take a photo of this.

 

To provide evidence that the color is wrong, the product is damaged or that it is not as advertised you must:

Take a photo of the areas of the dress that have these issues.

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