Call Us Mon-Sat:EST 21:00 PM - 11:30 AM

Phone:
+86-28-6599-0139 +86-28-6599-6196
Fax:
+86-28-853-153-89
Address:
4th Floor Building D5,Tianfu Software Park, Hi-tech Zone, Chengdu,Sichuan,China (This address is unavailable for order return)
ZIP code:
610041
We deliver a smile!

Milanoo Service Guarantee

A smile is a simple facial expression, but it can transmit not only your happiness, but infect others with this same feeling.

At Milanoo, delivering a smile is the core value of our service. This means that we try to not only deliver products but also a feeling of happiness, comfort and trust. By giving our customers great service alongside their product we are fulfilling this promise. This is the absolute minimum we expect from our staff and through this we hope to develop a strong relationship with our customer base and to have this customer base flourish through positive word of mouth and recommendations.

We hope that this satisfaction is present throughout the timescale of your purchase: from flicking through our products and chatting with our customer service staff to receiving the items. We also hope that in the unfortunate case that you require a refund you still maintain a feeling of ease and convenience.

This service is achieved through our 4 stage promise you can view below:

Under the premise of this guarantee we hope to achieve customer satisfaction with our product 100% of the time. However, in the rare cases there are issues we are easy to contact and ensure it is as easy as possible to return your product to us.

With our website being easy to navigate and customer focused, we hope to ensure an enjoyable surfing experience.

Our staff are trained to employ a caring manner when dealing with customers. They are easily contactable by the 'Live Chat' service on our homepage, telephone and an email customer helpdesk available in 8 different languages.

A full refund is guaranteed on your product if you cancel within 24 hours of payment being accepted. We also facilitate you changing your shipping address anytime before the designated shipping date.

 

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