We will try our best to make sure buyers 110% satisfied with the products shipped to them. So all goods sold from Milanoo.com are covered by the policy of 7-day return and 15-day exchange. 

1. Return and full refund
--Products with quality problem in 7 days (from the date products were received) can be returned and refund.

--Customer need to send the products back to us, when we receive the products, we will give a full refund.

2. Return and partial refund.
--Because the international shipping fee is very high and most of pictures on Milanoo.com are taken by us with real products. So we do not give full refund for returns without quality problems. Like "not like the picture"" not as imagining" or just "not satisfied"
--We will reduce the shipping fee from the order total amount, that means a partial refund.

3. Exchange
--Products with quality problem in 15 days (from the date products were received) can be returned and exchanged.
--Customer need to send the products back to us, when we receive the products, we will replace new ones and ship back to customer.
--We will pay shipping fee for the replaced products we ship to the customer.

4. Clearance goods return and exchange
Since clearance items are all sold at bottom-Milanoo.com doesn’t issue return and exchange for clearance goods.